1. Introduction of Hotel
1-1 History
-Ambrose Lee upgraded the resort's villas, installed a sophisticated water-recycling plant and started rearing fish using sustainable stock for the resort's on-site restaurants. Then he established the Marine Ecology Research Centre (MERC) to boost diminishing numbers of giant clam.
1-2 Location
-Kota Kinabalu in Malaysia is located on the edge of the
One of Amy’s Ice Creams stand out features, besides their fabulous and daring flavors like Shiner Bock ice cream, is their employees. These creative souls seem to always be in a great mood, and have no fear flinging scoops of ice cream around the store, and catching them in cups balanced on their chins. Though some have moved on to more prosperous full-time careers, there are those employees th
to help customers and provide prompt service.
Customer want a delivery finished promised time and location
Also the condition of product is important
Hanjin set the customer protective policy
Real time delivery check system
Happy call and SMS service
Make efficient service performing and service communication in moment of service encounter
비 생산적 활동을 자동화 시스템으로 대체
- 노동비 절감
사람 사이 의사소통에서 언제 어디서나
사용이 편리한 자동화로 바뀜
e.g.홈쇼핑의 자동주문 할인
NFC chip(Near-field communication chip)
휴대용 기기에 신용 정보를 저장하여 카드 대신에 물건 구매
*환대산업의 양면성-적용방법 제시-
-훌륭한 사람들을 고용하고 그들을 잘 훈련시켜라
너무나도 많은 환대 산업의 경영자들이 질 높은 서비스에 대한 이렇게나 단순하면서도 훌륭한 처방 법을 무시하고 있다. 여기에 그것을 잘 적용할 수 있는 방법을 제시해놓았다. 거의 100년 전쯤에 James가 간략하
고객과 종업원 사이의 상호작용은 시장이 성공하느냐 실패하느냐에 중대한 영향을 미치는 요소이다. 특히, 서비스 질은 중추적인 역할을 한다. 종업원에게 평균 이상의 관심을 기울이는 회사는 대부분 가장 성공하는 회사가 된다. 성공한 회사들은 종업원들을 잘 훈련 시켜서 처음부터 적절한 서비스
인재육성의 관심 증대
많은 조직들이 구성원의 교육,훈련 및 개발을 중요한 전략으로 활용하고 있음.
HR 활동들이 조직에 중요한 전략이 되고 있음.
교육훈련 및 역량개발이 HR Manager에게 가장 중요하게 다루어지는 문제가 되고
있음.
❖HRD(Human Resource Development)
현재와 미래에서 요구되는 Skill들
1. Brief Explanation on Business Idea
We planned a Café for seniors. Korean Society is rapidly getting older. An aging society is not just a term appears in article, but the reality that we must face. But there are barely any places for seniors especially aged between late 50s and 60s. From this, we came up with an idea for Senior Café. Our basic concept is “A café as a s
1. Introduction
This report is discussing about the environmentally friendly ideas and concept with academic viewpoints of management sector. It contains environmental approaches toward relationship with the society, natural environment and traditional theories of business administration in energy, wastes, impact of the disasters caused by pollutions.
The main intention is to give some insigh
1. GE Introduction
General Electric (GE) is an American multinational conglomerate. In 2011, GE ranked among the Fortune 500 as the 6th largest firm in the U.S. by gross revenue as well as the 14th most profitable. However, the company is currently listed the 3rd largest in the world among the Forbes Global 2000. General Electric was one of the original 12 companies listed on the newly formed Do